Salon Policy

At Glossy Nails & Spa, we are committed to providing our valued customers with exceptional service and a positive experience. To ensure the smooth operation of our salon and the satisfaction of our clients, we have established the following policies: Appointment Policy: We highly recommend booking appointments in advance to secure your preferred date and time. Walk-in clients are welcome, but availability may be limited. Cancellation Policy: We understand that life can be unpredictable, but we kindly request a minimum of 24 hours' notice for any appointment cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee. Punctuality: We strive to maintain a timely schedule to accommodate all our clients. Please arrive on time for your appointment to ensure you receive the full service. Late arrivals may result in a shortened appointment or rescheduling at our discretion. Health and Safety: Your well-being is our top priority. We adhere to strict sanitation and hygiene protocols to maintain a clean and safe environment for both clients and staff. We kindly ask that clients refrain from visiting the salon if they are feeling unwell or exhibiting any symptoms of illness. Child Policy: While we love children, we ask that you refrain from bringing them to your appointment unless they are receiving services. Our salon environment is designed for relaxation, and we want to ensure a peaceful experience for all our clients. Payment Policy: We accept cash and major credit cards for payment. Gratuity for exceptional service is appreciated and can be given directly to your technician or added to your payment. Satisfaction Guarantee: If for any reason you are not completely satisfied with your service, please let us know immediately so that we can address your concerns. Your satisfaction is our priority, and we will do our best to ensure you leave our salon feeling delighted with your experience. By adhering to these policies, we aim to create a harmonious and enjoyable environment for everyone who walks through our doors. Thank you for choosing Glossy Nails & Spa—we look forward to pampering you soon!